Case title Date of first filing Case summary Link
Moffatt v. Air Canada Feb 14, 2024 Air Canada was held liable for misinformation given to a consumer through the use of an AI chatbot on its website. The AI chatbot provided the consumer with incorrect information about the airline’s policy for discounted bereavement fares. When the consumer attempted to obtain the promised discount, Air Canada refused and argued that it cannot be held liable for the information provided by the chatbot. Link